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Soapnetic Support / FAQs

 
Have questions or need assistance with Soapnetic? Click here.

 

What is Soapnetic?

 

Soapnetic is an all-new broadband service for soap opera fans that provides instant access to their favorite stars, shows and programming from the world of soaps free of charge.

 

Can anyone access Soapnetic?

 

Soapnetic is available exclusively to Insight Broadband subscribers.

 

How do I access Soapnetic?

 

Soapnetic is accessible in two ways. Go to InsightBB.com and click on the "Soapnetic" link in the left-hand navigation or you can click on the Soapnetic logo at the top of the Entertainment page.

 

How often is Soapnetic updated?

 

Some programming changes daily, some weekly and some monthly. The hottest, and often newest, video clips on Soapnetic can be found on the main page under the HOT CLIPS area.

 

What are some of the site features?

 

HOT CLIPS

What's the latest programming on Soapnetic? You can find it under your favorite show but the HOTTEST new programming can be found under HOT CLIPS.

 

SPECIALS

Check out distinctive offerings from Soapnetic, whether extensive Super Soap Weekend coverage or debuts and premieres. However, this unique programming may only be available for a limited time!

 

SHOWS

Click on this tab for easy access to all of the Soapnetic shows.

 

STARS

You can search through this comprehensive listing to find the actor or actress you want to learn more about.

 

INTERVIEWS

Soapnetic chats candidly with the biggest stars in soaps. You can get a full listing of all of those interviews in one place.

 

ORIGINALS

Want something a little different? Check out the fresh, original programs covering the world of soaps!

 

EXCLUSIVES

Access to exclsive video for Soapnetic viewers only can be found here.

 

What kind of programming is offered on Soapnetic?

 

Soapnetic offers original SOAP net programming, debuts, premieres, themed-video packages and exclusives including:

  • I Wanna Be A Soap Star III
  • SOAP net LIVE from the…Daytime Emmmys
  • Off-shoot from core soaps (as distribution grows)
  • One Minute Soaps
  • SOAPS 101 
  • In the Ring (A weekly soap round-up set against the boxing world)
  • Soap Film – Exposes in celeb-utainment
  • Original video blogs on soapy, aspirational topics

 

How can I ensure smooth video playback?

 

Video typically uses much of your computer processor's capabilities, so it's best to close other applications that could reduce playback quality. This is especially important when using older computers.

 

How can I switch to full screen video?

 

In the upper left corner of video screen, there is an icon featuring a small square and arrow. Click this icon to enlarge to full screen. This transformation may take a moment. To return to regular mode, click that same icon again.

 

How can I get back to the home page?

 

Click on the Soapnetic logo to return to the Home Page OR click the "X" in the upper right corner of the video player.

 

How can the volume be changed?

 

You can MUTE the player or control the volume with the two controls in the lower-right corner of the video player.

 

Will pop-up blocker software create problems accessing the site?

 

Yes. Soapnetic uses pop-ups to create full-screen entertainment. In order to access Soapnetic, you must temporarily disable your pop-up blocker.

 

What are the recommended system requirements?

  • Hard Drive Space: N/A
  • Processor Speed: P3 500Mhz or higher 
  • Processor Speed: Power MAC G3 or better
  • Memory: 128 MB or higher
  • Supported Operating Systems: 
    Windows 2000 or greater, OSX
  • Supported Browsers: 
    IE 6.0, Netscape 7.0, Firefox 1.0, Mozilla 1.2, AOL Versions 5.0 to 9.0, MSN Version 9.0+ 
    Netscape 7, Mozilla 1.0+, Firefox 1.7, Safari 1.2, AOL for Mac OS X
    MSN for Mac OS X (We no longer support Mac IE browsers)
  • Additional Requirements: 
    Flash Player 8.0
    Connection Speed: 450 kps